Senior Credit Controller

Job description

The Senior Credit Controller, reporting directly to the Credit Manager, will be responsible for overseeing the Company’s debts by ensuring the prompt collection of payments, whilst maintaining precise and up-to-date records. The successful candidate will provide support to the Credit Controllers and the Credit Manager. You will ideally have had previous team lead / supervisory experience, and a strong background within credit control working within a busy Sales environment. In this role, you will need to maintain positive relationships with clients, peers and colleagues, as well as efficiently and professionally resolving account-related issues.

The primary objectives of this position are:

• Chasing overdue payments via phone, email, or letters.

• Monitoring customer credit limits and account balances. Evaluate the creditworthiness of new and existing customers, setting appropriate credit limits agreed with the Credit Manager to minimise financial risk.

• Resolving payment disputes and liaising with internal teams to address issues.
• Maintaining accurate records of communications and payment histories.
• Look for ways to improve cash collections.
• 
  Main duties and responsibilities

• Actively pursue current and overdue debt whilst maintaining positive relationships by communicating professionally and amicably with our customers and all other departments. This is a hands-on role.
• Monitoring debtor balances and ensuring the timely collection of payments.
• Investigating and resolving queries.
• Opening New accounts/updating info on existing
• Cash entering and allocations on the finance system.
• Actively assist the Credit Manager as needed and support/guide the Credit Controllers, whilst also having your own ledger
• Being self-motivated and able to plan your time effectively, but must be able to work on your own and in a team
• Some Reception switchboard cover is required if the Secretarial Department do not have enough staff, and, post is also sent out by the Credit Control team at the end of the day, ay although this is minimal

Skills & Experience:

• Knowledge of using Kerridge and/or GPS Order/Lisis can be an advantage
• Previous experience in a supervisory credit control role
• Proficient in Microsoft Office (Outlook, Excel and Word).
• Strong attention to detail.
• Excellent communication skills
• To always be professional and courteous, and to remain calm in difficult situations.
• Ability to develop and maintain relationships with all clients.
• Strong interpersonal skills, focusing on teamwork with people at all levels.
• Solution-oriented and a good problem solver.
• Ability to adapt and be flexible within the work environment.
• Experience working closely with sales, finance or operations teams.