Technical Support Engineer – Air Conditioning

Job description

Are you an HVAC professional who enjoys solving problems, supporting customers, and shaping technical solutions that really make a difference? We are looking for a Technical Support Engineer to join our TFS Technical team and play a key role in supporting our branches, sales teams, and customers across a wide range of air conditioning and HVAC products.

This is a hands-on, advisory role where your technical knowledge, communication skills, and commercial awareness will directly influence customer satisfaction and business success.

What you will be doing

• Providing high-quality technical support and customer service to internal teams and external customers, including Branch Managers, Internal Sales, Account Managers, and wider business functions

• Understanding customer requirements and engineering value by recommending equivalent or alternative products across multiple manufacturers, balancing performance, availability, and cost

• Interpreting and communicating technical information across a broad product range, including split systems, multi-split systems, VRF, ventilation, heat pumps, and controls
  Coordinating technical resources and sharing product knowledge clearly with sales teams and colleagues

• Ensuring accurate, timely product selection and technical advice in line with agreed turnaround times

• Working collaboratively with technical colleagues and sales teams to develop strong product and technical propositions

• Building and maintaining relationships with key suppliers while staying up to date with industry developments

• Supporting ad hoc projects and contributing to working groups as required
  
  

What we are looking for

• Solid experience within the Air Conditioning Industry

• Strong fundamental Air Conditioning knowledge with a technically minded approach

• Excellent customer service and communication skills

• Strong problem-solving ability with a practical, solutions-focused mindset

• Organised, self-reliant, and comfortable working independently

• Good commercial awareness and the ability to support sales conversations

• Confident using Google Suite and handling administrative tasks

Why join us

You will be part of a knowledgeable and collaborative technical team where your expertise is valued and your input helps shape product offerings and customer solutions. This role offers variety, responsibility, and the opportunity to build strong relationships across the business and with leading suppliers in the HVACR industry.

We offer 25 days annual leave, MyBenefits, our industry leading benefits hub and the role is hybrid too with occasional travel to customer sites, branches and suppliers.

If you are passionate about Air Conditioning technology, enjoy supporting others, and want to make a real impact in a technical support environment, we would love to hear from you.