Customer Service Advisor

Job description

Trading Depot 

Join our team at Trading Depot, a respected independent builder’s merchant serving the Southeast since 2007. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.

We’re expanding our team at our Maidenhead branch Branch and are looking for a dependable Customer Service Advisor to help us continue delivering excellent service to our trade and retail customers.

The Role 

We are currently recruiting for a Customer Service Advisor, to strengthen our Customer Services team, who put our customers at the heart of everything they do. As the Customer Service Advisor, you will act as the first point of contact for our customers, and you will be a vital part of our team here at Trading Depot Maidenhead branch. In this fast paced, demanding role you will build relationships with not only your fellow team members but also our suppliers/manufacturers to achieve the highest level of customer satisfaction by always going that ‘extra mile’.

Requirements

Responsibilities include, but are not limited to:

• Provide our customers with a first class, friendly and professional service.
• Managing a varied workload as part of a busy energetic team.
• Acting as the first point of contact for all customer queries, and handling communications professionally and efficiently through a mixture of channels, including but not limited to phone, email & webchat.
• Providing product knowledge to our customers.
• Ability to deal with difficult situations in an assertive, supportive & professional manner.
• Raising returns and dealing with suppliers.
• Liaising with couriers.
• Raising courier claims.
• Contribute to team effort by accomplishing related results as needed.
• Taking ownership of the aftersales department.
• Achieving set individual KPIs on a daily basis.
• Build and maintain a strong relationship with our suppliers/manufactures.
• Support the business in other areas when needed.

Skills Required:

• PC literate (Word, Excel, Outlook essential).
• Professional & confident telephone manner.
• Ability to work as part of a team and independently.
• Ability to organise own workload to meet deadlines.
• Strong attention to detail.
• Excellent problem-solving skills.
• Ability to multi-task.
• Desire to learn new skills.
• Good standard of written English and maths.
• Previous office & Customer Service experience is essential.
  

The Hours

Monday to Friday 08:00-17:00

The Rewards

What we Offer

At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:

• Competitive salary
• Pension scheme and paid holidays
• Supportive team and positive work environment
• Career development and training
• Staff discount on building materials
• Employee assistance program
• Perks Membership (Discounts available in a variety of retailers)
• Branded Uniform

If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Trading Depot apply now for the Customer Service Advisor  position. Join us in our mission to deliver excellence in the Builders Merchant Sector.