Diversity and Inclusion at CPI


At CPI, we are passionate about increasing the diversity of our teams and ensuring that our colleagues feel valued, included and can be their authentic self.

It is our aim to transform the organisation into one where everyone is treated fairly and equally, whilst attracting and retaining talent through an inclusive, diverse and trusted environment.

Introduction from Wendy McFarlane, Chair of the Inclusion Network

“At CPI, we are wholeheartedly dedicated to nurturing a workplace where diversity and inclusion are at the core of our values. Inspired by leading practices across UK businesses, we strive to create an environment where every individual feels valued, respected, and empowered to bring their authentic self to work.

“Our commitment is to build a culture that not only embraces diversity but also actively promotes equality and inclusion, ensuring that all voices are heard and celebrated.”

Mission statement

Diversity and Inclusion (D&I) at CPI is not merely about assembling a diverse group of individuals; it is about recognising the value and importance of these differences and creating an environment where everyone feels welcome.

We view D&I as an essential component of driving success, engagement, and wellbeing, rather than a problem to be solved. This strategy document is designed to provide transparency about the deliberate actions we are taking to increase the representation of different groups within our business and ensure everyone feels included. By embracing diverse perspectives, we aim to make better decisions, become a better business, value our people and be brilliant for our customers.

Senior Leadership Commitment

Our Senior Leaders play a critical role in fostering diversity and inclusion in the workplace and the commitment from each member of both the Senior Leadership Team and the Regional Leadership Team is to hold themselves and their teams accountable for achieving diversity and inclusion objectives. To reinforce this, each leader commits to a measurable improvement in an under-represented group as part of their annual personal performance objectives.

Tony O’Sullivan
Tony
O’Sullivan

CEO

Wendy McFarlane
Wendy McFarlane

Finance Director

Craig Buttenshaw
Craig Buttenshaw

Head of Operations

Marc Case
Marc Case

Commercial Manager

Stuart Russell
Stuart Russell

Commercial Manager

Ed Pennie
Ed Pennie

Head of IT

Steven Giles
Steven Giles

Head of HR

Stewart McGregor
Stewart McGregor

Technical Manager

Measurement of performance

By measuring progress as well as celebrating successes, we will continuously improve our D&I initiatives to ensure the ongoing advancement of our organization and the well-being of all employees.

2025

In 2025 we have committed to achieving a greater balance in gender
representation for our
workforce with the aim to
track above industry average by the end of the year.

2026

By the end of 2026, we aim to increase gender balance tracking above the industry average and start to measure other under-represented
groups such as ethnicity,
disability and LGBTQ+.

2027 and beyond

Our longer-term goal would be to aim for a gender balance, widening the gap above the industry average and to increase our representation in areas of ethnicity, disability and
LGBTQ+.

Row of lorries

Harlow Timber Group investing in future leaders


Making a material difference by investing in our future leaders and developing our greatest asset – Our People.

At Harlow Timber Group we have 100 years of experience in the timber industry.

Our strength is our people and the knowledge coupled with the experience they share as they offer solutions to our customers every day. In our sector, people deal with people. New and established relationships are the lifeblood of our industry.

As an Independent Business and an Employee-Owned Trust, we actively encourage our colleagues to live by our TIMBER values; Teamwork, Integrity, Motivation, Belong, Environment and Reliable.

So how does Harlow Timber Group make a material difference?

With a workforce of over 530 people spread across 13 sites in the UK and an industry-wide skills shortage in constrution, Harlow Timber Group values the development of its people to their full potential.

We are passionate about developing our people through our apprenticeship scheme and were one of the first timber merchants to sign up to the BMF pledge for 5% of the workforce to be actively engaged in apprentices. We recently held our first celebration day for all those who recently completed their apprenticeships.

We have also launched our own bespoke Harlow Timber Group Management Development Programme where our colleagues across the Group atend 7 one-day modules over a 9-month period and we have developed our e-learning portal, Harlow Academy, to deliver both mandatory and aspirational learning.

Here are a few examples of how we are investing in our future leaders.

Our Group vision is to inspire our employees to exceed our customers’ expectations. We want them to be the best version of themselves and to realise their full potential. The team responsible for all aspects of our employees from recruitment, retention & reward to learning & development has recently been rebranded as The People Team, putting our greatest asset, our people, at the heart of everything that we do.

As an important part of new employee inductions everyone is required to complete mandatory training, both on their first day and first week via the Harlow Academy. This ensures that key modules are completed such as manual handling, fire safety, equality and diversity, health and safety, social media, and workplace wellbeing, to ensure consistency of understanding across the Group.

By joining our industry sector, you will have the opportunity to make an impact, to influence and be part of the future, to develop your skills and to use your energy and enthusiasm to make a material difference.

Men in high vis jackets working in a timber merchant's warehouse

Women paving the way in the Builders’ Merchant Industry


As the world celebrates International Women’s Day, we took the opportunity to speak to women within the industry and today we turn our attention to an exceptional person whose dedication and adaptability has defined her 50-year long career. Jackie Reid has spent five decades working at JT Atkinson, an independent, family-run merchant, where she started as a 16-year-old office junior and worked her way through various roles. Her journey has seen significant changes within the business and the evolution of the industry since 1975 when she entered the world of work.

Starting Out in a Different Era

Jackie recalls her first day at JT Atkinson with a mixture of nostalgia and amusement. “I was a nervous wreck,” she admits. “There was no work experience back then—you left school and were straight into work.” As an office junior, one of her first tasks was sorting cheques into numerical order, despite never having seen a cheque before. “I admit I did cry after that first day as it was overwhelming. But I got on the bus to work the next day, and the day after that and have never looked back since.”

The workplace was vastly different in 1975. “Everything was done manually—typewriters, carbon copies, handwritten invoices. There were no computers. If there was a power cut, we just got out the candles and carried on working!”

Job Opportunities

Jackie’s willingness to learn soon saw her move from office junior to receptionist and then to showroom assistant. “Because I was based in the showroom, I started helping customers, and before long, I became showroom manager.” The showroom, which displayed kitchens and bathrooms, became her favourite role. “I loved working with customers, helping them design their dream spaces. It was a very rewarding job.”

Her career also saw her transition into personal assistant roles and property management as the company grew and evolved. Working alongside four different generations of the Atkinson family, she witnessed the company expand its network of branches and embrace new technologies. “When I started, we used graph paper to design bathroom layouts. Now, it’s all done digitally. The change has been incredible.”

Breaking Barriers in the Industry

The industry has traditionally been male-dominated, and Jackie was often one of the only women in meetings. “In the early days, most of the office staff were women, but a lot of management positions were held by men.” 

Despite the challenges, she was never intimidated. “It’s a lovely industry to be in. I never had any issues because we always had a great culture with family values and I think because I’d been at the company so long, people respected my knowledge.”

She has seen positive change over the years, with many more women taking on leadership roles. “It’s fantastic to see so many female branch managers and department managers now. The industry is evolving, and it’s for the better.”

Memorable Moments

Over 50 years, Jackie has witnessed significant industry changes. “Technology has completely transformed how we work. In the past, everything was on paper—we used duplicators and typewriters. Now, everything is digital. The pace is faster, but it also brings new challenges.”

One of her most memorable moments was when the company celebrated its 125th anniversary. “It was a big event, with customers, suppliers, and staff coming together. That was special.” She also recalls many funny incidents, including one where a colleague got stuck climbing out of a window after she accidentally locked him in the office. “His belt got caught, and he was left dangling there for a while!”

Retirement and Looking Ahead

Now, as she approaches retirement, Jackie reflects on what she will miss most. “The people. Absolutely the people. I’ve worked with some amazing colleagues and customers who have become friends. I won’t miss the commute, but I will miss the daily interactions. I might have shed some tears on my first day back in 1975, but I will certainly shed a few on my last day before I retire.”

Her advice for young women entering the industry? “Work hard and be adaptable. Don’t be afraid to step outside your comfort zone. This industry is full of opportunities.”

Jackie’s legacy at JT Atkinson is undeniable. Her dedication and knowledge will leave a lasting impact. As she prepares for a well-earned retirement, she leaves behind a workplace that has been shaped, in part, by her hard work and commitment.

On this International Women’s Day, we celebrate all the women, like Jackie who have helped pave the way in our ever-evolving industry. Cheers to a well-earned retirement and a remarkable career!

Woman in the Building Materials Career
Woman in the Building Materials Career