Assistant Branch Manager

Job description

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 143 branches and over 3300 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!

Assistant Branch Manager

Supports the General Manager by overseeing daily operations, supervising staff, and handling customer service escalations. Handling staff issues and authorising vacation, annual and sick leave. Ensuring full adherence to Health & Safety standards. Keeping all administrative tasks accurate and up to date.

Responsibilities and Duties

• Dealing with customers both face to face and over the telephone

• Giving excellent customer service and sound product advice

• Taking a proactive approach to building material sales, using every opportunity to make or increase a sale

Benefits

• A competitive pay package.
• Generous discretionary bonus scheme
• Substantial staff discounts
• Training and development opportunities
• Holiday scheme which rewards length of service
• Holiday purchase Scheme
• Perkbox discounts
• Contributory pension scheme
• Financial Planning Support
• Cycle to work scheme.
• Free parking
• Enhanced Maternity
• Enhanced Paternity
• Employee Assistance Programme
• Mental Health Support

This role will involve working alternate Saturday mornings.

Any queries, please call on: 01482 262280 – available 8am-5pm, Monday – Friday.

Requirements

Qualifications and Skills

• Sound building supplies product knowledge needed

• Previous sales experience in a builder’s merchant environment is essential

• Confident dealing with customers

• The ability to build great customer relationships

• A good telephone manner, excellent communication and interpersonal skills

• Computer literate