Showroom Manager

Job description

Showroom Manager – Builders’ Merchant

 Location: Lewes
 Company: Sussex Plumbing Supplies [Part of IBMG]
 Job Type: Full‑Time  (Permanent)

Sussex Plumbing Supplies – Southeast (est. 2000)

About Sussex Plumbing Supplies
Since 2000, Sussex Plumbing Supplies has served plumbing professionals across the Southeast, focusing on customer service, reliability, and expertise. As part of Independent Builders Merchants Group (IBMG), we offer specialist supply with confidence.

️We’re now looking for a reliable Bathroom Showroom Designer to join our team at our Sussex Plumbing Supplies Lewes branch

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The Role 

To manage and grow the showroom area of the builders merchants SPS Lewes by providing excellent customer service, driving sales, and ensuring the showroom is well-maintained and presented to the highest standards. You will lead the showroom team, engage with trade and retail customers, and promote kitchen, bathroom, and interior products.

Requirements

Responsibilities and Duties

• Oversee day-to-day operations of the showroom

• Greet customers and provide expert advice on product ranges (e.g., kitchens, bathrooms, tiles, flooring)

• Work with trade professionals, architects, and retail clients to understand needs and suggest solutions

• Design and present layouts using CAD or design software (if applicable)

• Manage customer quotations, orders, and follow-ups

• Drive sales performance and meet or exceed targets

• Train, support, and lead showroom staff

• Maintain showroom appearance and merchandising to reflect current trends and promotions

• Coordinate with suppliers and the warehouse to ensure product availability

• Handle customer complaints and resolve issues promptly

• Maintain accurate records and report on showroom activity and performance

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The Requirements 

• ​Proven experience in showroom sales, ideally in builders merchants or related industries (e.g., kitchens, bathrooms, interiors)

• Strong interpersonal and communication skills

• Commercial awareness and sales focus

• Team leadership or supervisory experience

• Excellent customer service and problem-solving abilities

• Product knowledge in construction/interiors (tiles, bathrooms, joinery, etc.)

• Experience using POS and CRM systems

• Knowledge of CAD or design software is a plus

• Full Driving Licence

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The Hours 

   Week:1 Monday to Friday 08:00-17:00 

   Week:2 Monday to Friday 08:00-17:00 Saturday 08:00–12:00

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The Rewards

What we Offer 

​At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:
• Competitive salary
• Pension scheme and paid holidays
• Supportive team and positive work environment
• Career development and training
• Staff discount on building materials
• Employee assistance program
• Perks Membership (Discounts available in a variety of retailers)
• Branded Uniform

If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Sussex Plumbing Solutions apply now for the Showroom Manager position. Join us in our mission to deliver excellence in the Builders Merchant Sector.