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Assistant Branch Manager
Job summary
Employer: Total Plumbing Supplies
Position: Total Plumbing Supplies – Assistant Branch Manager
Salary: Competitive
Location: Chard
Work arrangement: On-site
Employment type: Full-time
Closing date: 24.06.2026
Job description
Assistant Branch Manager
Total Plumbing Supplies – Chard
Location: Chard
Full-Time | Alternate Saturdays
Competitive Salary + Excellent Benefits
About Us
Total Plumbing Supplies
Total Plumbing Supplies is a respected independent plumbing and builders’ merchant, proudly serving the South West since 2001. We’re known for quality products and excellent customer service and are part of the Independent Builders Merchant Group (IBMG) — the largest independent merchant group in the South of England.
Due to continued growth and success, we have an exciting opportunity for an Assistant Branch Manager to join our team at our Total Plumbing Supplies Chard
The Role
As Assistant Branch Manager, you’ll support the Branch Manager in the day‑to‑day running of the branch. You’ll help lead and motivate the team, improve customer experience, and drive sales and profitability while ensuring smooth, safe, and efficient branch operations.
This is a hands‑on leadership role, combining customer service, sales, people management, and operational responsibility.
Requirements
Key Responsibilities
- Supporting customers at the trade counter and over the phone
- Assisting with loading and general branch support when required
- Working alongside the Branch Manager on branch development and customer service
- Supervising and motivating a team of colleagues
- Supporting and delivering the branch sales plan
- Managing stock replenishment and maintaining appropriate stock levels
- Ensuring safe, efficient daily operations and H&S compliance
- Ensuring the best possible customer experience at all times
- Providing cover for the Branch Manager when required
- Carrying out additional duties as required to support the branch
✅ What We’re Looking For
- Experience in a similar supervisory or management role
- Strong customer‑focused mindset
- Excellent organisation and administration skills
- Confident communicator at all levels
- Strong sales awareness and negotiation skills
- Ability to build and maintain strong internal and external relationships
- Approachable, professional, and team‑focused leadership style
⏰ Working Hours
Week 1:
- Monday–Friday 07:00–17:00
Week 2:
- Monday–Friday 07:00–17:00
- Saturday 08:00–12:00
What We Offer
At IBMG, we value our people and provide a supportive environment where you can grow and progress your career.
- Competitive salary
- Pension scheme & paid holidays
- Bonus schemes
- Career development and training opportunities
- Staff discount on building materials
- Employee Assistance Programme
- Perks Membership (retail discounts and cashback)
- Supportive and positive team environment
Apply Today
If you’re an experienced team leader or supervisor looking to take the next step in your career with a respected local builders’ merchant, we’d love to hear from you.
Apply now to join Total Plumbing Supplies as an Assistant Branch Manager and help drive success at our Chard branch.
