Internal Sales Assistant

Internal Sales Assistant

Reading | Full-Time | Permanent

Join Grant & Stone Building Supplies – Part of the Independent Builders Merchant Group (IBMG)

Are you passionate about delivering great customer service and enjoy a role where no two days are the same?

We're looking for an Internal Sales Assistant to join our friendly and successful team in Reading. This customer-focused role is all about supporting customers, processing orders, preparing quotations and helping the branch deliver a smooth and professional service every day.

Whether you already have experience within a builders’ merchant environment or bring strong customer service and sales support skills from another sector, we'd love to hear from you.

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What You'll Be Doing

Internal Sales & Customer Service

• Building positive relationships with customers in person, over the phone and via email
• Processing customer orders, quotations, enquiries and returns accurately and efficiently
• Providing helpful advice on products, pricing, availability and delivery options
• Following up quotations and identifying opportunities to support customer needs
• Supporting account managers, branch colleagues and the wider sales team
• Maintaining accurate customer records and helping with general branch administration
• Contributing to excellent customer service and helping the branch achieve its objectives

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What We're Looking For

We're more interested in your attitude, customer focus and willingness to learn than ticking every box.

Ideally, you'll have:

• Experience in a customer service, sales, administration, builders' merchant or construction-related environment
• Strong communication and relationship-building skills
• A confident and professional telephone manner
• Good organisational skills and attention to detail
• A positive, team-oriented approach
• Confidence using computer systems and handling customer enquiries
• A willingness to learn new skills and develop product knowledge

Desirable but not essential:

• Builders' merchant or construction product knowledge
• Previous experience in an internal sales or trade counter role

If you don't meet every requirement but feel you'd be a great fit for the role, we encourage you to apply.

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Working Hours

Week 1

• Monday to Friday: 7:30am – 5:15pm

Week 2

• Monday to Friday: 7:30am – 5:15pm
• Saturday: 8:00am – 12:00pm

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What We Offer

At Grant & Stone, we invest in our people and provide opportunities to develop and grow your career.

• ​Competitive salary
• ​Generous holiday entitlement
• ​Company pension scheme
• ​Staff discount across the Group
• ​Employee Assistance Programme (EAP)
• ​Retail discounts and employee perks
• Training, development and career progression opportunities
• ​Supportive and collaborative team environment

Why Join Us?

As part of IBMG, one of the UK's leading independent merchant groups, you'll be joining a business that values teamwork, customer service and personal development. You'll have the opportunity to develop your sales and product knowledge, support a busy branch team, and build a rewarding long-term career within a growing organisation.

Ready to apply? We'd love to hear from you.

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