Customer Service Co-Ordinator - Oceanair

Job description

Oceanair is an award-winning distributor of air conditioning and heating products, dedicated to delivering high-quality solutions and exceptional customer service. As we continue to grow, we are seeking a proactive and creative Marketing Coordinator to support our marketing efforts and help build brand awareness.

MKM is one of the fastest growing independent Builders Merchants in the UK and has acquired Oceanair with a view of expanding its model into the HVAC industry. Oceanair distributes Cooling and Heating products with their technical expertise from design to commissioning being a key lever to their success. MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 149 branches and over 3300 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!

Join a growing team and help deliver a dependable, responsive service to our customers.

The Opportunity

Oceanair is looking for a Customer Service Co-Ordinator to join our busy Mansfield branch. You will play an important role in supporting customers, processing orders and helping the sales operation run smoothly from initial order through to delivery or collection.

What you will be doing

• Responding to customer enquiries by phone and email.
• Managing and prioritising tasks from a shared inbox.
• Processing customer orders accurately and promptly.
• Co-Ordinating delivery and collection requirements.
• Keeping customers informed about the progress of their orders.
• Working closely with the sales, operations and warehouse teams.
• Taking ownership of issues and making sure customers receive a clear response.

Why join us?

• A key role within a growing branch and business.
• A supportive team with significant product and industry experience.
• Training to build your knowledge of our products, systems and customers.
• The opportunity to make a visible difference to the customer experience.

Benefits

• A competitive pay package.
• Generous discretionary bonus scheme
• Substantial staff discounts
• Training and development opportunities
• Holiday scheme which rewards length of service
• Holiday Purchase Scheme
• Perkbox discounts
• Contributory pension scheme
• Financial Planning Support
• Cycle to work scheme.
• Free parking
• Enhanced Maternity
• Enhanced Paternity
• Employee Assistance Programme
• Mental Health Support

Any queries please call: 01482 262280.
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Requirements

What we are looking for

• Strong customer service and communication skills.
• A reliable, organised and proactive approach.
• The ability to manage several tasks while maintaining accuracy.
• A positive team player who follows through on commitments.
• Confidence using computer systems and learning new processes.
• Experience in customer service, sales administration, order processing, merchanting or distribution would be useful but is not essential.