Tool Hire Salesperson

Job description

Join the MKM Family!

Established in 1995, currently with 149 branches nationwide with over 3,300 colleagues across the business. We at MKM Building Supplies have no intention of slowing down. Growing year on year, expanding our footprint. We are always looking for the best people to join us along our journey and become a part of the UK’s Leading Independent Builders’ Merchant.

What You’ll Be Doing:

To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service.
To promote MKM to be the merchant of choice within your geographical area.

Sales & Service

• Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
• Loading and unloading the vehicle with small plant, tools and alloy towers.
• Ensure sales orders and delivery schedules are processed accurately and promptly.

Supporting all Company initiatives

• Following plans to continuously improve customer experience – representing the company, meeting different customers and driving to different locations on a daily basis.
• Administration – Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety
• Health & safety – ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained.

• Understanding local market issues and communicate to Manager to support sales growth plans.

• Administration – All sales orders processed promptly; maintenance records in relation to hired products are kept up to date; cash payments processed in line with company procedures.
• Carrying out daily and weekly vehicle checks.
• Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.

• Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.
• Provide an efficient hire experience, demonstrating exceptional customer service skills in all aspects of the working day.

Product Knowledge

• Provide specialist advice and product information
• Ensure that product knowledge is up to date and applied accurately in customer conversations.

Presentation

• Assist supervisor with managing stock levels, incoming goods checked against delivery tickets and participate in stock takes as required.

What We Offer:

• A competitive pay package.
• Generous discretionary bonus scheme
• Substantial staff discounts
• Training and development opportunities
• Holiday scheme which rewards length of service
• Holiday Purchase Scheme
• Perkbox discounts
• Contributory pension scheme
• Financial Planning Support
• Cycle to work scheme.
• Free parking
• Enhanced Maternity
• Enhanced Paternity
• Employee Assistance Programme
• Mental Health Support

This role will involve working alternate Saturday mornings.

As a business, we are committed to attracting, developing and retaining a diverse team, helping our people grow and succeed while ensuring everyone feels valued and supported and part of the ‘MKM Family’.

Requirements

What We’re Looking For:

Essential

🔵Full, clean driving license (C1 entitlement is essential and a HGV license would be a distinct advantage).

🔵Working knowledge of appropriate Health & Safety legislation

🔵A relevant understanding of the market and product knowledge

🔵Ability to work on own initiative and as part of a team.

🔵Flexible and enthusiastic attitude.

🔵Must be committed to delivering great customer experiences.

🔵Able to create and maintain successful relationships.

🔵Good organisational skills to manage stock.

🔵Have a good understanding of the mechanical aspect of servicing and fixing of machinery.

Desirable

🟡GCSEs (Or equivalent) – Maths & English

🟡A class 2 (Category C) license, valid CPC card and Digi Tachograph card would be a distinct advantage.

🟡Experience in a sales/customer focused role.

🟡IT literate

🟡Previous experience within the Tool Hire industry would advantageous.

🟡HGV driving experience is not essential, newly qualified drivers are also welcome.