Mr Central Heating

About Mr Central Heating

Mr Central Heating was started by Allan Pierce back in 1966 with the aim of selling central heating and plumbing equipment at the lowest possible prices. Since then, we’ve sold over 3 million boilers, 15 million radiators and probably enough copper tube to go around the world several times!

The business has been built on personal relationships with customers through our various branches and through telephone orders. And it’s supported by an incredibly knowledgeable team, with an average career span of 24 years working for Mr Central Heating.

The launch of mrcentralheating.co.uk was a natural progression to spread the word about our fantastic value-for-money products and deals to a wider audience. But first we spent a long time trying to find out what customers want and expect from an online retailer:

• Best price for the best products
• Products available from stock
• Being informed when delivery will be
• Use of own transport and drivers
• Advice on how to handle equipment without damage

These are all things we do every day! Our stock is worth at least £24,000,000 across the whole range of heating equipment. We have a fleet of 65 vans that deliver all over the country from our various branches. Our drivers have in-depth knowledge of our products and are happy to share that with customers. And we’re confident that we won’t be beaten on price.

Company culture

We are part of the Lords Group whose vision as a Company is to be at the forefront of the building material supply industry, driving progress through a commitment to excellence in products, service and relationships. We have six company values:
Family – we care for each other, even when it’s not easy.
Customer Focussed – we treat every customer interaction with the same care and attention.
Empowered – we are trusted and accountable for our actions.
Learning Always – we know we can be better, so we have a growth mindset.
Continuously Improving – we are committed to growing our business.
Adaptable and Flexible – we embrace change and the opportunities it brings.
These values are underpinned by a strong foundation of investment, wellbeing and safety, and a responsibility to do the right thing.

Employee benefits and perks

• Competitive Pay Rises: To reward your hard work and dedication.
• Flexible Hours: Enjoy a work schedule that fits your lifestyle.
• Long Service Holiday Increase: Additional vacation days as a reward for your loyalty.
• Long Service Awards: Recognition for your years of service with special awards.
• Colleague Referral Scheme: Earn bonuses by referring talented friends to join our team.
• Death in Service Benefit: Financial support for your family in the event of your passing.
• 24/7 Online GP Access: Access medical consultations anytime, anywhere.
• Free Eye Test and Contribution to New Glasses: Keep your vision sharp with complimentary eye exams and assistance with new glasses.
• Mental Health First Aiders: Support for your mental well-being from trained colleagues.
• Matched Charity Fundraising: We match your charitable donations and fundraising efforts.
• High Street and Online Shopping Discounts: Save money with exclusive discounts at various retailers.
• Bike2Work Scheme: Promote a healthy lifestyle and reduce commuting costs with our bike-to-work program.

Career development and growth

All our colleagues at Lords Group will have access to:
• Apprenticeships
• Training
• Regular Performance & Development Reviews
• Succession planning

We aim to provide an enjoyable environment to work in and to learn and develop your skills. Our Managers will coach and develop their teams to help plan and prepare for any suitable opportunities.
As our business grows we need to make changes to the way we work. This involves either new jobs being created or current ones being changed. Most of our management are colleagues who have worked their way up through the business. They will therefore give you every encouragement to learn new skills, develop your full potential and help you move on to do a job with more responsibilities.

EDI (equity, diversity & inclusion) initiatives

Lords Group is an equal opportunity employer that recognises the importance of diversity and inclusion. Our workplace is for everyone! The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking. So, bring us your personal experience, your perspectives, and your background and come and join the Lords family.

We are committed to a programme of initiatives to attract more women into our workforce. This wide-reaching strategy includes two specific areas of focus:

• To make Lords a place where everyone can fit in and enjoy work
• Seek to continuously improve colleague morale by making the Group a desirable place to work

To help us deliver these aims we developed a series for KPIs against which to measure progress, including reaching 30% of colleagues being female as a percentage of employees by 2028.

Sustainability / environmental stewardship

ESG is an important focus for Lords Group Trading. Developing and implementing an Environmental, Social and Governance strategy has been a key priority for the Group.

The strategy focuses on three key pillars:

Environmental: We are implementing initiatives to address the environmental impacts, in particular, by reducing energy consumption and the associated carbon emissions.
Social: Being local leaders in our markets comes with the responsibility to give back to and support the surrounding communities.
Governance: ensuring ESG is central to our wider business strategy.