Credit Control Team Leader

Job description

Credit Control Team Leader

Job Type: Full-time, Permanent
Salary: Negotiable + Profit Share
Location: Crawley

Our Credit Control team in Crawley supports over 60 sites across UK Plumbing Supplies, helping to maintain healthy cashflow and keep our businesses trading effectively.

We're looking for a Credit Control Team Leader to take ownership of a team of around 10 Credit Controllers and Administrators. This is a hands-on management position, with responsibility for how the team operates, the quality of its work and the results it delivers across the wider business.

You'll be responsible for setting direction, managing priorities and ensuring work is progressing to the right standards. That means keeping on top of performance, addressing issues when they arise and making sure the team is working consistently and effectively.

You'll also play an important role in managing and developing your people. From regular one-to-ones and quarterly performance reviews to handling challenging conversations and recognising where individuals need support, you'll need to be confident leading a team with a range of personalities and experience levels.

Key Responsibilities

- Leading and managing a team of around 10 Credit Controllers and Administrators

- Overseeing credit control activity across more than 60 trading sites

- Setting priorities and ensuring workloads are managed effectively

- Monitoring team performance, work quality and outstanding accounts

- Taking ownership of high-level decisions, approvals and escalated account issues

- Conducting regular one-to-ones and quarterly performance reviews

- Managing performance, addressing issues and supporting individual development

- Establishing consistent working practices and ensuring processes are followed

- Working closely with site teams and wider finance colleagues to resolve issues

- Identifying opportunities to improve the way the team operates and delivers results

What We're Looking For

We're looking for someone with a background in Credit Control or Accounts Receivable who has the experience and confidence to lead an established team.

You'll bring:

- Previous experience managing a team within a credit control or finance environment

- A strong understanding of credit control operations, including aged debt, cash collection, credit limits and account risk

- Experience overseeing a high-volume workload, ensuring activity is prioritised and work is completed accurately and on time

- Confidence making financial decisions, approving actions and handling complex account escalations

- Experience improving processes and introducing more consistent ways of working

- The ability to build effective working relationships with colleagues across multiple sites

What You'll Get

- The opportunity to lead an established team supporting over 60 sites

- A key management position within a large, operational merchant group

- Real responsibility for team performance and how the function operates

- Industry leading profit share scheme

Sound like you? Apply now and take ownership of a credit control team that plays an important role in keeping our businesses moving.