Branch Assistant

Job description

Devondale

Join our team at Devondale, a respected independent builder’s merchant serving the Southwest since 1981. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.

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The Role

We are looking for a Branch Assistant in our Torquay, branch.
This position would be ideal for anyone who is currently or has recently worked in a similar sales environment ideally. In-house training for all computer and technical aspects of this role will be provided. You’ll need to be able to deliver excellent customer service.

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Requirements

The Requirements

• Consistently generate profitable sales for the branch, via the telephone and at the trade counter by effectively using a range of techniques and resources
• ​Manage customer queries in relation to invoices, orders or stock.
• ​Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts.
•  Be flexible to carry out various tasks and activities to support the effective running of the branch including being in the stores, telesales and trade counter sales.
• Utilising IT systems including Microsoft Office to support the customer experience.
• Supporting in other areas of the branch as required.
• Experience of working within a trade counter.
• To be customer centric with a customer service/retail/store background.
• To demonstrate proactive sales via phone and face-to-face.
• To have had experience of working in a fast-paced role, whilst maintaining a consistent eye for detail.
• A flexible approach and an ability to work under pressure.
• An ability to recognise sales opportunities.
• An ability to embrace change and new technologies.

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The Hours

Monday to Friday 07:30-17:00

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The Rewards

What we Offer

At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:

• Competitive salary
• Pension scheme and paid holidays
• Supportive team and positive work environment
• Career development and training
• Staff discount on building materials
• Employee assistance program
• Perks Membership (Discounts available in a variety of retailers)
• Branded Uniform

If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Devondale apply now for the Branch Assistant position. Join us in our mission to deliver excellence in the Builders Merchant Sector.