Dispatch Manager

Job description

Role Overview

The Dispatch Manager will lead and coordinate the dispatch operation within a fast‑paced distribution centre, ensuring that all orders are accurately picked, loaded, and dispatched on time, so that delivery vehicles leave fully prepared for first‑thing departures. The Dispatch Manager leads a team of pickers and loaders, driving performance, safety and compliance while maintaining exceptional service levels.

Responsibilities include, but are not limited to:

• Manage and lead the daily dispatch operation to ensure all delivery vehicles are loaded correctly and ready to depart on schedule. 
• Supervise, motivate and develop a team of pickers and loaders, ensuring productivity, accuracy and engagement. 
• Plan and allocate labour and resources to meet workload demands, especially during peak periods. 
• Ensure all orders are picked, checked and loaded accurately in line with delivery schedules and customer requirements. 
• Maintain high standards of health & safety, ensuring safe working practices and compliance with company and legal regulations. 
• Monitor KPIs including on‑time despatch, picking accuracy, productivity, shortages and damages. 
• Investigate and resolve dispatch issues, shortages or delivery discrepancies promptly and effectively. 
• Liaise with Transport, Warehouse, and Customer Service teams to ensure smooth end‑to‑end operations. 
• Ensure paperwork, scanning systems and despatch documentation are completed accurately and on time. 
• Drive continuous improvement within the despatch function, identifying opportunities to improve efficiency and reduce costs.
• Conduct daily team briefings and shift handovers. 
• Coach and train team members to improve performance and flexibility.

Generic responsibilities:

• Promote and uphold the highest standards of Health & Safety, including active participation in “Near Miss” reporting to help maintain a safe working environment for yourself, your colleagues, and our customers. 
• Always maintain strong security awareness, ensuring company assets and customer goods are protected. 
• Present yourself in a clean, tidy, and professional manner, always wearing the correct company uniform. 
• Follow the correct procedures for reporting sickness or absence in a timely and responsible manner. 
• Ensure appropriate personal protective equipment (PPE) is always worn, in line with company policy and safety regulations. 
• Be flexible and willing to support other areas of APP when required, including temporary assignments in different departments or branches. 
• Carry out any additional duties that are reasonable and within the scope of the role, contributing to the overall success of the team.