Assistant Branch Manager

Job description

DW BURNS · SOUTHEAST · PART OF IBMG

Assistant Branch Manager

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Brand:  DW Burns — Southeast, part of IBMG

Location: Woking

Hours:  Full-time, permanent — Mon–Fri with Saturday cover on rota

Reports to:  Branch Manager

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About DW Burns

DW Burns is a trusted builders’ merchant in the Southeast, known for quality materials and putting customer service first. As a member of Independent Builders Merchants Group (IBMG), we combine personal service with the resources of a national group.

The role

This is a key support role in a busy builders’ merchant branch — and a strong next step for someone ready to grow. You’ll work closely with the Branch Manager, supporting trade and retail customers, keeping the branch running smoothly and stepping up confidently when needed. If you know how to deliver practical advice, dependable service and strong customer relationships, we’ll help you build the next stage of your career.

Requirements

What you’ll actually be doing

• Support trade and retail customers — serve the counter, understand what customers need, quote accurately and help them get the right building materials for the job.
• Step up for the branch — run day-to-day operations confidently when the Branch Manager is away, keeping service, standards and communication on track.
• Coach and support the team — share knowledge, set the pace and help colleagues deliver the reliable, friendly service DW Burns is known for.
• Keep stock working hard — maintain availability, accuracy and presentation across core building materials and branch ranges.
• Build lasting relationships — grow trade accounts, spot opportunities and keep customers coming back through honest advice and dependable service.
• Maintain high standards — keep health, safety and housekeeping right every day, creating a branch that feels professional, organised and ready for customers.What you’ll bring
• Experience in builders’ merchanting, trade counter sales, building materials or a similar customer-facing branch environment
• Confidence supporting customers with product knowledge, practical advice and a service-first approach
• The ambition to develop into branch leadership, with the reliability and ownership to earn customer and team trust
• ▸A calm, organised approach in a busy branch, with the ability to lead by example and keep standards consistent

What’s in it for you

• ★Competitive salary that recognises your merchanting knowledge, customer focus and branch experience
• ★Generous staff discount across IBMG brands, including building materials, plumbing and heating supplies
• ★Company pension and a proper holiday allowance that grows with service
• ★Real progression — most of our managers started on the trade counter or in the yard
• ★Employee Assistance Programme — confidential support whenever you need it
• ★A supportive, knowledgeable branch team with a shared focus on quality materials and putting customers first
• ★A clear development path towards Branch Manager within a trusted builders’ merchant environment

Apply

If you’re ready to bring your builders’ merchant knowledge, customer focus and leadership potential to DW Burns, we’d love to hear from you.

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DW Burns — part of the Independent Builders Merchant Group (IBMG).

We’re proud to be an equal opportunities employer. Every application is welcome on merit.