Assistant Showroom Manager

Job description

DW Burns
Join our team at DW Burns a respected independent builder’s merchant serving the Southeast. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. 

The Role

DW Burns is a well-established supplier of bathroom products, known for quality, service, and strong customer relationships. We are looking for a motivated and customer-focused Assistant Showroom Manager to support the day-to-day running of our Knaphill showroom. This role is ideal for someone with showroom or trade counter experience who is ready to take the next step into management, combining hands-on sales with leadership and operational responsibility.

Requirements

Key Responsibilities

Showroom & Sales

•  Deliver exceptional customer service to retail and trade customers
•  Assist customers with bathroom designs, product selection, and quotations
•  Drive showroom sales and help achieve branch targets
• Maintain strong relationships with customers, installers, and suppliers
• Handle enquiries, orders, and aftersales support professionally

Management Support

•  Support the Branch Manager in the daily operation of the showroom
•  Supervise and motivate showroom staff in the manager’s absence
•  Assist with staff training, development, and performance standards
  
• Ensure high standards of showroom presentation and merchandising

Operations & Administration

• Process orders accurately and efficiently
• Manage stock levels, deliveries, and supplier coordination
• Handle basic cashing-up, invoicing, and administrative duties
• Ensure compliance with company procedures, health & safety, and security

Skills & Experience Required

•   Experience in a bathroom showroom, interiors, or similar retail/trade environment
•   Strong customer service and sales skills
•  Confident communicator with a professional, friendly manner
•  Organised, reliable, and able to manage multiple priorities
•  Leadership potential with a proactive, problem-solving attitude
•  Good IT skills (quoting systems and Microsoft applications)

The Hours

​Monday, Tuesday 8:00 AM – 5:00 PM Wednesday: Off Thursday Friday: 8:00 AM – 5:00 PM Saturday: 9:00 AM – 5:00 PM

• What we Offer 

At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:

• Competitive salary
• Pension scheme and paid holidays
• Supportive team and positive work environment
• Career development and training
• Staff discount on building materials
• Bonuses
• Employee assistance program
• Perks Membership

If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at DW Burns , ​apply now for the Assistant Showroom Manager position. Join us in our mission to deliver excellence in the Builders Merchant Sector.