Internal Sales Advisor

Job description

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 135 branches and over 3200 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!

In this position, you will play a key role in the sale of our full range of building supplies and timber products therefore previous sales experience in a similar role within a builder’s or timber merchant environment is essential.

Responsibilities and Duties

• Providing quotations for customers

• Dealing with customers both face to face and over the telephone

• Giving excellent customer service and sound product advice

• Taking a proactive approach to building materials, plumbing / heating or timber product sales, using every opportunity to make or increase a sale.

• Use a customer relationship management system (CRM) holding a portfolio of 50 + customers.

• Generate new business with existing and new customers.

• Upsell and gap analysis on existing customers.

• Cold calling

• Lead qualifying.

• Quote follow up.

Benefits

• A competitive pay package.
• Generous discretionary bonus scheme
• Substantial staff discounts
• Training and development opportunities
• Holiday scheme which rewards length of service
• Holiday Purchase Scheme
• Perkbox discounts
• Contributory pension scheme
• Financial Planning Support
• Cycle to work scheme.
• Free parking
• Enhanced Maternity
• Enhanced Paternity
• Substantial Employee Discount
• Employee Assistance Programme
• Mental Health Support

This role will involve working alternate Saturday mornings.

Requirements

Qualifications and Skills

Motivated, energetic, enthusiastic, self-driven, positive attitude
Sound product knowledge is required.
Previous sales experience in a builder’s or timber merchant environment is essential.
Confident dealing with customers
Experience in telesales is essential.
The ability to build great customer relationships.
A good telephone manner, excellent communication, and interpersonal skill
Computer literate.