Merchant Apprentice

Job description

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 141 branches and over 3300 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!

Our successful Peterlee branch is looking to recruit for the following role:

Merchant Apprentice

You will provide product and service advice to increase sales and margin in line with the branch objectives. Promote MKM to be the merchant of choice within your area, build a loyal customer base and drive sales opportunities. You will also work towards your L2 T Apprenticeship, whilst also working in the warehouse and yard to give an all round perspective of working in a builder’s merchant.

Roles and Responsibilities

As part of your role, you will:

• Work closely with the Branch Director/ Business Development Manager on all new accounts to introduce the business and arrange an appointment for the Branch.
• Support the branch in generating new customers.
• Provide friendly, accurate and efficient customer service both via the telephone and face to face.
• Identify and approach customers in need of help and advice.
• Check product availability and offer alternatives where necessary.
• Become a trusted business partner to your customers.
• Help to identify issues that could lead to customer complaints / loss of business and proactively resolve these.
• Ensure customer details are accurate and recorded correctly.
• Other duties as reasonably required as part of the role.
• Work a 40-hour week

Benefits

• A competitive pay package.
• Generous discretionary bonus scheme
• Substantial staff discounts
• Training and development opportunities
• Holiday scheme which rewards length of service
• Holiday Purchase Scheme
• Perkbox discounts
• Contributory pension scheme
• Financial Planning Support
• Cycle to work scheme.
• Free parking
• Enhanced Maternity
• Enhanced Paternity
• Employee Assistance Programme
• Mental Health Support

This role will involve working alternate Saturday mornings.

Any queries, please call on: 01482 262280

Requirements

Skills

• Great Attitude
• Time Keeping
• Committed to providing excellent customer service.
• Good numeracy and literacy skills