Credit Control Supervisor

Job description

Credit Control Supervisor – Huws Gray (Llangefni) - Leading Effective Credit Control to Support Business Growth and Financial Stability

Be Part of Something Bigger at Huws Gray.

Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving and creating – we couldn’t do it without our people and that’s where you come in!

We rely on our Credit Control Supervisors to manage relationships with our customers to enable us to maintain their accounts and enable continued trade across the business.

Working in one of our central support teams, you’ll be part of a team where everyone is putting the effort in to offer brilliant customer service and to get the job done.

What You’ll Be Doing:

• Collecting payments via telephone, letter, and email.  
• Managing a portfolio of accounts and chasing payments
• Conducting credit reviews and setting up new accounts
• Handling internal and external queries
• Allocating and reconciling cash
• Resolving internal and external queries
• Approving credit limits and new account applications
• Negotiating repayment plans with customers
• Ensure payments are chased for overdue accounts
• Supporting the legal collection of debt
• Assisting with month-end close and debtors reporting
• Training credit controllers
• Manage the credit control team

We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind - and there’s no judgment in asking.

What You’ll Bring:

We know that you are more than just a CV and embracing everyone’s individuality is what makes us great as a team. We can give you plenty of training and equip you with the tools that you’ll need to succeed as a Credit Supervisor., but we're looking for you to be able to demonstrate the following:

• Assertive and able to work under pressure
• Strong numerical skills and tactful telephone manner
• Self-motivated and a team player
• Ability to motivate others
• Enthusiastic with a drive to succeed
• Confident in explaining financial matters clearly
• Computer literate with a good understanding of Excel
• Willing to learn and possess a strong work ethic
• Knowledgeable in credit control 
• Understand the need for confidentiality

What’s in it for you:

You’ll be part of a supportive team that values collaboration, clear communication and the drive to get things done. Every day is different - and your work will have a real impact on how smoothly our branches and sites operate.

We believe great work should be recognised and rewarded. Here’s what you can expect:

• A strong annual leave allowance, alongside your bank holidays
• Company bonus scheme, based on performance
• Contributory pension and life assurance
• Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and development programmes to support your growth

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.

We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.