Key Account Sales Development Manager

Job description

As Key Accounts Sales Development Manager, you’ll be responsible for developing and growing a portfolio of key customers, understanding their businesses and becoming a trusted partner who can identify opportunities and find solutions that work for them.

You’ll also play an important role in identifying new opportunities within existing accounts, developing new business and exploring new markets and sectors. From negotiating profitable business and agreeing annual rebates to identifying opportunities for additional products and services, you’ll have a real opportunity to influence both sales and margin.

Our key accounts are central to the continued growth of Bradfords, so this role is about much more than simply managing existing customers.

You’ll really get to know your customers, their businesses, their challenges and their future plans, using that knowledge to identify ways Bradfords can add value. You’ll regularly review customer and product performance, use CRM and business data to identify opportunities and make sure your customer portfolio continues to grow.

You’ll work closely with branch colleagues, suppliers, manufacturers and the Key Accounts Director to develop opportunities, including joint customer and site visits where appropriate. You’ll also keep a close eye on the local marketplace and our competitors, making sure we’re able to respond to changing customer needs and stay ahead of the competition.

Requirements

Exceptional customer service will be at the heart of everything you do. You’ll be the key point of contact for your customers, making sure enquiries and quotations are dealt with promptly, orders are accurate and deliveries or collections are arranged effectively.

You’ll take ownership when things don’t go to plan, resolving customer concerns quickly and professionally and building the trust that keeps customers coming back to Bradfords.

You’ll also work closely with our suppliers and branch teams to make sure we can deliver the right products, at the right time and at the right price.

We’re looking for an experienced external sales professional who is confident building relationships at all levels and has a genuine passion for winning and developing business.

You’ll be commercially minded, target driven and motivated by achieving results, with the confidence to negotiate, influence and identify opportunities to grow both sales and margin. Experience within the building sector or builders’ merchant industry would be highly advantageous, as you’ll need to understand our products, customers and marketplace.

You’ll be an excellent communicator who can build credibility quickly, whether you’re speaking with a customer on the phone, visiting a busy construction site or working alongside colleagues and suppliers.

You’ll also need to be organised and self-motivated, able to manage your own customer portfolio, plan effective customer visits and balance competing priorities. Most importantly, you’ll have a positive, can-do attitude and genuinely enjoy finding ways to make things happen for your customers.

A full UK driving licence is essential for the role.