Sales Supervisor

Job description

At Bradfords Building Supplies, we’ve been supporting tradespeople, contractors and homeowners for over 250 years. As one of the South West’s leading independent builders’ merchants, we’re proud of our reputation for expert advice, exceptional customer service and strong local relationships.

Our success is built on our people, and we’re passionate about creating a workplace where colleagues can develop, thrive and build rewarding careers.

We’re now looking for a Sales Supervisor to join our team and help lead our trade counter and sales office, while playing a key role in delivering outstanding customer service and driving sales performance.

This is a varied and hands-on supervisory role where you’ll combine your sales expertise and customer service skills with the opportunity to support and motivate a team.

You’ll help oversee the day-to-day running of the sales function, working across both the trade counter and sales office to make sure customers receive a friendly, responsive and professional service every time. You’ll lead by example, remaining hands-on with customers while supporting the wider team to deliver against sales, margin and service expectations.

Requirements

You’ll help create a sales-focused culture where every customer interaction is an opportunity to build a relationship and identify how we can help further.

You’ll look for opportunities to upsell and introduce customers to related products, follow up quotations and identify new customers and markets. You’ll keep an eye on local competition and market activity, sharing ideas and opportunities that could help grow the branch.

At the same time, you’ll make sure customer service remains at the heart of everything the team does. You’ll monitor the customer journey, deal with complaints promptly and ensure customers are acknowledged and served efficiently.

You’ll also help maintain strong operational standards, including accurate ordering, stock presentation and merchandising, stock loss prevention and compliance with our Health & Safety requirements and company procedures.