HGV Class 2 Driver/ Customer Service Assistant


HGV Class 2 Driver / Customer Service Assistant

Location: Travis Perkins, Llanelli, SA14 9RA

Joining our friendly and hard working family as a HGV Class 2 Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst keeping colleagues and customers safe at all times.
 
What will I be doing?

No one day is the same as the next in TP branch life, but here are a few pointers:

  • Our success is built on strong relationships so it’s essential that you can help deliver the highest standards of service – the key thing is to be helpful and friendly, as you will likely get to know our customers on a first name basis.
  • Driving our HGV Class 2 and flatbed vehicles (up to 18 ton) you will carry out multi‐drop deliveries from our branch direct to our local customers and be responsible for ensuring they receive their orders on time and in one piece, safely, every time. 
  • Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures especially whilst unloading, loading and driving our vehicles. 
  • Want a work life balance – Our working hours are Monday to Friday between the hours of 07:30 – 17:00, every other Saturday 08:00 – 12:00.

What experience do you need?

You will need to be an experienced HGV Class 2 driver with a minimum Cat C licence (up to 18 5ton) held for at least 12 months. Experience within our industry is advantageous but not essential as long as you have an ability to learn quickly, a strong work ethic and are physically fit.  We are looking for candidates with exceptional customer service experience, health & safety awareness, the rest we can teach you along the way. We will provide you with a great introduction into our business and provide you with all the tools needed.  

Does this sound like you?

We hope you can say ‘Yes’ to all of the characteristics below – they are in the DNA of all our fantastic  HGV Class 2 Driver/Customer Service Assistants

Are you:

  • Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
  • Someone who thrives in a dynamic and fast paced environment.
  • Someone with exceptional customer service experience, the ability to work under pressure efficiently and safely and a flexible attitude to work.
  • Someone who is as comfortable working in branch as they are out on the road.

Being a HGV Class 2 Driver/Customer Service Assistants gives you a fantastic opportunity to excel and to continue to develop.  How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values – we call them Cornerstones.  These are Working For Our Customers, Upholding Family Values, Being The Best, Keeping People Safe, Making Decent Returns
You’ll also receive £Competitive pay + Benefits (which includes a colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation).  Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas.  Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company.  We pride ourselves on being a great place to work that’s why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses.  We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues. 

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. 


You be you, it makes us, us.

Customer Service Apprenticeship


Who we are

Travis Perkins is part of Travis Perkins plc and the UK’s largest supplier of building materials to the building and construction industry. Featuring a network of over 500 branches, supplying thousands of products and materials, including a tool hire service, to trade professionals and self-builders across the nation. With a wide range of quality timber, building materials, kitchensplumbing and heatinglandscapingpainting and decorating essentials and tools for the job – we do what matters for the trade.

What you’ll be doing

This is your opportunity to be enrolled on our industry leading apprenticeship development scheme enabling you to pour the foundations for a successful career with the largest distributor of building materials in the UK.

This is anything but ‘just a job’. You’ll be working whilst completing our bespoke 30 month scheme, giving you the opportunity to gain a deep understanding of our operation, as you move your way across all areas of our Branch and then into management development to give you all the skills to lead a team.

Wherever you are, you’ll play a pivotal role as part of our team, from working in the yard, serving and selling to customers on the counter, answering the phone/responding to emails, manning the Benchmarx area or the Hire counter to receiving and storing products; you’ll cover it all and our customers will love you for it!

For the first year we’ll teach you about our safety first approach, the builders merchant industry, the market and our business strategy. You’ll learn how to sell by providing great service, you’ll gain a deep understanding of our product base and so much more. In the second year, you’ll learn all about your leadership style and how to inspire a team.

Your learning will be “on the job” with time set aside each week to complete any necessary coursework, and there’s no expectation to take work home with you. You’ll have a dedicated apprenticeship coach who’ll support you every step of the way and you’ll receive 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. At the end of your training, you’ll complete an end point assessment and on successful completion you’ll achieve a L2 Apprenticeship in year 1 and a L3 Apprenticeship in year 2. 

You can hear more on this from our current colleagues here. (And by the way, we’re rated as one of the best apprenticeship employers on Rate My Apprenticeship, click here to see more!)

What’s in it for You?

We offer the chance to work alongside knowledgeable colleagues, advance your career, and make a significant impact on the industry. By helping our customers tackle challenges and reduce their environmental impact, you’ll be part of something meaningful. Plus, we offer great training, opportunities for career growth, and a supportive, team-focused environment where success is celebrated!

We offer:

  • Attractive annual salary

  • Performance-based bonus that rewards your hard work

  • Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth

  • Generous contributory pension scheme to secure your future

  • Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation

  • Wellbeing support to keep you feeling your best

  • MyPerks discounts at top retailers, restaurants, and more!

What you’ll bring:

Experience in merchanting is not needed. In fact, experience in any sort of work is not required because if you’ve got the right attitude to learn and genuinely want to develop a career, we can teach you the rest. 

However, here are some of the things we look for:

Safety conscious – Our number one priority is to keep our colleagues safe and well, and that’s down to all of us so you’ll need a real focus on this

Hard working – This job can be demanding and there’s always plenty to do.

Customer focused – You may not have worked in a customer service role, but you know what good service looks like and how to provide it

Team spirited – Be happy to muck in and get your hands dirty and look after one another

Adaptable – This apprenticeship will see you move around the operation in a fast moving environment

Authentic – We have a saying here at Travis Perkins – You be you, it makes us us; so come and let your personality and passion shine through

You also need to meet the below requirements…

  • You are over 18 (due to some of the products we sell)

  • You’re not currently in any form of education

  • You are eligible to work in the UK

  • You are brand new to this kind of role

  • You are able to drive and have access to your own vehicle

During your programme you will spend time in other branches within your local region. This will require the successful candidate to have a full UK driving licence and ideally access to a vehicle, as you will be required to travel to different locations.  

If you don’t meet these requirements and this apprenticeship isn’t right for you, we’d still love to hear from you so please take a look at www.tpplccareers.co.uk to see our non-apprenticeship opportunities.

How to Apply

Ready to take the next step in your career? Apply now and join a company that truly values its people. We can’t wait to hear from you!

We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.