Customer Sales Assistant/Branch Sales Assistant/Branch Sales Coordinator/Customer Sales Expert

Who are we

We are the UK’s leading builders’ merchant! With over 500 branches nationwide, we provide a vast selection of products, from timber and bricks to kitchens, tools, and equipment. Our team is friendly, supportive, and inclusive, and we’re passionate about offering excellent career opportunities with plenty of room for growth and skill development. Whether you’re assisting customers, working behind the scenes, or delivering goods, there’s always an opportunity to thrive with us. Join us today and discover why we’re the go-to choice for builders!

What you’ll be doing

As a Customer Sales Assistant, you’ll be the face of our branch, delivering exceptional customer service while prioritising safety for both customers and colleagues. Building strong, lasting relationships with customers is key to our success, so we’re looking for someone who is friendly, approachable, and eager to provide a high level of service. You’ll become familiar with many of our customers on a first-name basis!

In this role, you’ll:

• Handle customer requests and provide product information

• Prepare quotes and assist customers with their purchases to help boost sales

• Ensure the smooth and safe movement of products throughout the branch

• Maintain a safe working environment by adhering to all safety procedures and policies

Your focus will be on delivering excellent customer service while ensuring that our safety standards are always met.

Who you are

You don’t need prior experience—we can teach you everything you need to know! However, we’re looking for someone who is:

• Adaptable, resilient, and driven, with a high energy level and a tenacious work ethic

• Comfortable in a busy, fast-paced environment, where no two days are the same

• Friendly and outgoing, contributing to a positive and supportive workplace culture for both customers and colleagues

What’s in it for you

By joining the UK’s largest builders’ merchant, you’ll have access to a wealth of career development opportunities through our award-winning apprenticeships and training programmes. You’ll also enjoy a comprehensive benefits package designed to support your career and well-being:

• Competitive annual salary

• Performance-based bonuses to reward your hard work

• Save-as-you-earn and Buy-as-you-earn schemes for smart financial planning

• Generous contributory pension scheme to secure your future

• Exclusive discounts across various Group businesses, including 20% off at Toolstation

• Wellbeing support to help you stay at your best

• MyPerks discounts at top retailers, restaurants, and more!

• Work-life balance: Enjoy most weekends and all bank holidays off to ensure a healthier work-life balance

How to Apply

Ready to join a company that values its people? Apply today and become part of something bigger! We look forward to hearing from you.

We are an equal opportunities employer and are committed to building a diverse team. We welcome applications from all backgrounds and believe in providing equal opportunities for everyone to succeed.

Hire Manager – Beccles, NR34 9BH (Lead, Motivate, Inspire)

Who we are

We’re Travis Perkins Hire. With 250 locations nationwide, we’re proud to be part of the Travis Perkins family. Whether it’s tool, plant, and equipment hire, powered access, waste management, or welfare hire, we’ve got our customers covered at every stage of their project. Need advice, safety training, or a demo? We’re always ready to help. Hiring with us is simple, we tailor the price to suit our customers, offering a reliable delivery and collection service they can count on. Quick jobs or tough jobs, we get it sorted.

What you’ll be doing

As the new Hire Manager at the Beccles branch, you’ll be at the forefront of driving success and hitting key targets! This is an exciting opportunity for a sales-driven, customer-focused leader who thrives in a fast-paced environment. If you’re ready to take charge and make an impact, this role is for you.

Your main responsibility will be to develop and execute a sales action plan that exceeds budget performance through a proactive sales approach. You’ll play a key role in supporting the integration of Hire into the wider Travis Perkins branch, enhancing the knowledge and understanding of the services available to our Branch colleagues. This includes providing training and coaching where needed, in close collaboration with the Travis Perkins Branch Manager.

Based in our bustling Beccles branch, there are 16 people within the branch team and you’ll lead a  team of 2 within the hire team and there is one Mercedes Sprinter Van for the use of the Hire Team.  With a high-energy, high-traffic environment, you’ll have a loyal customer base and all the resources you need to succeed and shine.

What’s in It for You?

You’ll be part of the UK’s biggest builders’ merchant with endless opportunities to grow and develop! You’ll be part of a supportive, friendly team where your skills matter… With over 500 branches across the Travis Perkins business, there’s always room to learn, progress, and make a real impact. Plus, we offer great benefits and career development, come be a part of something big!

We offer:

• Competitive annual salary
• Performance-based bonus that rewards your hard work
• Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth
• Generous contributory pension scheme to secure your future
• Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
• Wellbeing support to keep you feeling your best
• MyPerks discounts at top retailers, restaurants, and more!

Working hours: Monday-Friday, 7:30 am to 5:00 pm, and you’ll only work 2 Saturdays every 4 weeks (Saturdays are 8:00 am to 12:00 pm).

What you’ll be responsible for:

• Crushing Sales Goals: Develop a winning sales action plan and drive results beyond the targets. Proactive is your middle name.
• Coaching & Training: Work with the Branch Manager to level up the team on everything tool hire. Share your knowledge, get everyone on point.
• Keeping Things Running: Make sure all tools and equipment are in tip-top shape, safe, and ready for action. Safety first, always.
• Stock Control: Balance stock levels to meet demand—ensuring the right gear’s available without ever letting it gather dust.
• Leading the Team: Oversee the day-to-day of your Hire team. Train, supervise, and motivate for top-notch performance.
• Top Service: Be the go-to for customer queries. Offer smart solutions and upsell like a pro to boost sales.
• Communication: Keep the team and branch in the loop with daily toolbox talks and quick, effective communication.

Who you are

• Experience: If you’ve worked in tool hire, plant hire, or a leadership role before, great! But if you’ve got sales or customer service experience, we’re still keen.
• Leadership Vibes: You know how to lead a team, inspire, and keep things moving.
• Safety Focused: You’ll make sure everything’s safe and sound—whether it’s equipment or the work environment.
• Proactive: You thrive in a fast-paced environment and always find a way to improve things.

How to Apply

Ready to be part of something big? Apply now and join a company that truly values its people. We can’t wait to hear from you!

We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.

If you’re offered the role, it will be a conditional offer, subject to a few background checks. These include a criminal record check (basic DBS), adverse financial check, media search & occupational history review. We do this to ensure we’re keeping both our business and customers safe, and we appreciate your understanding.

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