Surrey
Customer Sales Assistant
Job Title: Sales Assistant
Working Hours: Monday to Friday and alternate Saturday Mornings (8-12)
We are Travis Perkins.
Leading our industry for over two centuries, we’ve built our early foundations into a nationwide business that gives customers the products they need, with the smile they deserve. We’re proudly part of Travis Perkins plc., the UK’s largest distributor of building materials, providing unrivalled customer service from over 1,400 branches across the UK.
What’s it like to be a Sales Assistant?
Every day is different at Travis Perkins, but here’s what you can expect:
- Strong customer relationships are key to our success, both in person and by phone. You’ll deliver the highest service standards, understanding and meeting your customers’ current and future needs before sending them on their way with a smile.
- We keep safety at the heart of everything we do. Maintaining high standards across our working environment keeps everybody safe and happy all day, every day.
- Working alongside our partnered businesses, our combined product range means there are always more materials, tools, or services to offer our customers. Understanding and promoting additional products will see you succeed.
- You’ll spend time outside in our Yard, helping to process orders, load and unload vehicles, and accurately book deliveries into our systems.
Do you have what it takes?
- Are you confident in your physical ability to process heavy and bulky stock throughout the Yard and Warehouse, within our health and safety guidelines?
- Do you provide a best-in-class sales experience through positive and purposeful interactions that leave a lasting impression?
- Can you self-motivate, multi-task and stay organised in adaptable, fast-paced environments?
- You don’t need to be an expert in building materials and tooling, we’ll support you to learn this on the job!
- Are you a team player who is comfortable to step outside of your role to support colleagues across the wider branch?
What’s in it for you?
- Make your job a journey – with support to enrol onto development schemes, giving you the tools and knowledge you need to excel and progress.
- Competitive salary – with bonus earning potential too! We achieve together, so we earn together too.
- Enhanced pension scheme – prepare for your future by matching your pension contributions up to 10%. (Conditions apply)
- Group-wide discounts – 20% off at Toolstation, with wider savings across the group.
- Sociable hours – Protect your “me time” with sociable daytime hours (no evenings!).
- ShareSave – own our collective success by investing with our group shares.
- Online shopping discounts – treat yourself more often, thanks to discounts across a range of leading retailers… from everyday essentials, to airport parking and travel!
What about our culture?
Every day, we work together, giving our best to be the best. By sharing our knowledge we don’t just support our colleagues, we create an unrivalled customer experience that shows them that we really care.
We’re driven to remain a truly inclusive employer. Please let your recruiter know how we can help you to thrive as your authentic self. You be you, it makes us, us.
We reserve the right to cancel or close this vacancy without notice or reason, and prior to the expiry date.
Fast Track Management Programme
Fast Track Management Trainee Programme
Build Your Career From the Ground Up
(Must be available on Wednesday 23rd September to attend an assessment centre)
Let’s be honest: you’ve probably never considered a career with a builders merchant. You might be picturing muddy boots and dusty bricks and while we do have those, there’s a much bigger picture.
Travis Perkins is the UK’s largest distributor of building materials. We are a multi-billion-pound business that helps build the infrastructure of the UK, from homes and schools to hospitals. Right now, we’re looking for ambitious future leaders to join us.
Some of our top Regional Directors started on the branch floor. They didn’t start with a fancy corporate title; they built their careers here step by step. This isn’t a typical, hands-off graduate scheme, it’s a real-world, fast-track leadership route.
Key Details
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Salary: Competitive salary + performance bonus + comprehensive benefits package
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Programme: 2 year structured Management Trainee Programme
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Location: Epsom
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Working Hours: Mon–Fri, 7:30am–5:00pm + alternate Saturday mornings (8:00am–12:00pm)
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Requirements: A full UK driving licence and access to your own vehicle
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Experience Required: None. We hire for potential, drive, and attitude, we’ll teach you the rest.
What You’ll Actually Be Doing
Forget coffee runs and admin duties. This is an immersive, hands-on commercial experience. You’ll learn how a multi-million-pound business operates from the inside out rotating around different departments of branches:
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Learn the Core Business: Work across the warehouse, manage stock, and go on the road with delivery teams to understand our full supply chain.
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Build Customer Relationships: Work directly with trade customers, handle sales on the counter, and learn how commercial deals happen.
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Develop Leadership Skills: Shadow experienced Branch Managers to learn financial management, operational safety, and how to lead a high-performing team.
Who We’re Looking For
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Natural Leaders: People who communicate well and bring great energy to a team.
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Action-Oriented Thinkers: You thrive in fast-paced environments and enjoy practical problem-solving.
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Team Players: You care about working safely and looking out for the people around you.
Why Join Us?
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Clear Career Progression: A defined pathway toward running your own branch and beyond.
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Mentorship: Direct support and coaching from senior leaders who want you to succeed.
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Stability: Long-term job security with a market-leading UK brand.
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Inclusive Workplace: Travis Perkins is an equal opportunities employer. If you require any adjustments during the application process, just let us know.
Ready to Start?
While everyone else is competing for generic office roles, you could be fast-tracking your way into commercial leadership. Bring your ambition, we’ll provide the platform.
[Apply Today & Build Your Future with Travis Perkins]
Area Plant & Tool Fitter
Yard Operative
Customer Service/Sales Expert
Joining our friendly and hard working family as a Customer Service/Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.
What will I be doing?
No one day is the same as the next in TP branch life, but here are a few pointers:
- Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service – the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
- You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
- You’ll also be responsible for ensuring the safe and correct movement of our products around the branch.
- Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
What experience do you need?
This is a key customer facing role, you need the ability to provide great customer service, build effective relationships and work as part of a team. Previous experience of managing large customer accounts and developing relationships will be beneficial. We can teach you the rest.
Does this sound like you?
We hope you can say ‘Yes’ to all of the characteristics below – they are in the DNA of all our fantastic Customer Service/Sales Expert. Are you:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships
Being a Customer Service/Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enroll onto a TP development scheme – which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values.
You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that’s why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1,400 outlets nationwide and have over 20,000 colleagues.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
