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Customer Service/Sales Expert


Joining our friendly and hard working family as a Customer Service/Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.
 
What will I be doing?
No one day is the same as the next in TP branch life, but here are a few pointers:
  • Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service – the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
  • You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
  • You’ll also be responsible for ensuring the safe and correct movement of our products around the branch. 
  • Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
What experience do you need?
This is a key customer facing role, you need the ability to provide great customer service, build effective relationships and work as part of a team. Previous experience of managing large customer accounts and developing relationships will be beneficial. We can teach you the rest.  
  
Does this sound like you?
We hope you can say ‘Yes’ to all of the characteristics below – they are in the DNA of all our fantastic Customer Service/Sales Expert.  Are you:
  • Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
  • Someone who thrives in a dynamic and fast paced environment.
  • Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships
Being a Customer Service/Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose.  As a new colleague you will be encouraged to enroll onto a TP development scheme – which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values. 
 
You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation).  Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that’s why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1,400 outlets nationwide and have over 20,000 colleagues. 
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.

Branch Sales Manager

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Branch Sales Manager – Leeds, LS10 1EP (No Weekend or Bank Holiday Working!)

Who we are

We’re the backbone of transport construction, supplying the building materials that bring everything from mini-roundabouts to motorways and railways to life. With 40+ Keyline branches across the UK, we combine expert knowledge with exceptional service, making sure our customers get the right products at the right time.

What you’ll be doing

As Branch Sales Manager, you’ll play a key role at the centre of our high performing Leeds branch, which benefits from a strong turnover, a busy Tool Hire department, and a genuinely friendly team culture. Working closely with both the Branch Manager and the Regional Sales Director, you’ll help shape and deliver a clear, focused sales strategy, growing our existing customer base, re-engaging lapsed accounts, and securing new opportunities. Your work will directly drive sales performance, support the branch in achieving its targets, and ensure we stay aligned with the wider Keyline strategy.

What’s in it for You?

Join a supportive and dynamic team with great career growth opportunities. You’ll be at the heart of shaping the future of transport infrastructure, while enjoying benefits designed to support you at work and beyond.

We offer:

  • Attractive annual salary
  • Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth
  • Generous contributory pension scheme to secure your future
  • Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
  • Wellbeing support to keep you feeling your best
  • MyPerks discounts at top retailers, restaurants, and more!

Working hours: Monday to Friday, 7am – 4:30pm, NO WEEKENDS!

What you’ll be responsible for

  • Sales Strategy: Work closely with the Branch Manager and Regional Sales Director to create a sales strategy that aligns with the branch’s goals and overall business objectives.
  • Team Leadership: Inspire and lead the sales team to execute the strategy, keeping them motivated and focused on hitting key sales targets.
  • Customer Relationships: Build strong relationships with existing customers, reconnect with lapsed ones, and find new opportunities to grow the customer base and maximize sales.
  • Branch Growth: Drive initiatives to attract new customers and increase revenue, ensuring the branch stays on track to meet its targets.
  • Collaboration: Partner with other departments to ensure smooth operations, on-time deliveries, and exceptional customer service.
  • Culture of Success: Foster a positive, team-oriented atmosphere that encourages accountability, success, and continuous improvement.
  • Safety: Ensure the safety of both colleagues and customers by strictly adhering to all safety procedures and policies.

Who you are

We’re looking for someone who has transferable skills, whether you come from a merchant background or not. This is a key customer-facing role where building relationships and working well within a team is crucial. If you’ve got sales experience, a passion for delivering great customer service, and the ability to inspire and lead, then we can teach you the rest.

Does this sound like you?

  • Self-motivated: You have a drive for sales, stay organised, and bring plenty of energy to the role.
  • Goal-oriented: You’re focused on achieving sales targets and getting results.
  • Thrives in a fast-paced environment: You love working in dynamic, ever-changing surroundings.
  • Career-driven: You’re eager to build a career and want to play a key role in the success of a large PLC.

How to Apply

Ready to take the next step in your career? Apply now and join a company that truly values its people. We can’t wait to hear from you!

We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.

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