Customer Service Advisor

Maidenhead

Join Trading Depot

Trading Depot, part of the IBMG Group, is looking for a Customer Service Advisor to join our busy Maidenhead team.

About the Role

As a Customer Service Advisor, you'll be the first point of contact for our customers, providing friendly, professional support via phone, email, and webchat. Working in a fast-paced environment, you'll handle enquiries, resolve issues, liaise with suppliers and couriers, and ensure every customer receives outstanding service.

This is a great opportunity for someone who enjoys problem-solving, building relationships, and delivering excellent customer experiences.

What You'll Do

✅ Handle customer enquiries and provide product support

✅ Manage returns, aftersales issues, and courier claims

✅ Liaise with suppliers, manufacturers, and couriers

✅ Build strong customer and supplier relationships

✅ Take ownership of customer issues through to resolution

✅ Achieve service KPIs and support the wider team

What We're Looking For

✔ Previous customer service and office experience

✔ Excellent communication and telephone skills

✔ Good IT skills (Word, Excel, Outlook)

✔ Strong problem-solving and organisational abilities

✔ Positive, professional, and customer-focused approach

Hours

Monday to Friday 8:00am - 5:00pm

Benefits

⭐ Competitive salary

⭐ Pension scheme & paid holidays

⭐ Staff discount

⭐ Training & career development

⭐ Employee Assistance Programme

⭐ Perks Membership discounts

⭐ Supportive team environment

Apply Today

If you're passionate about customer service and want to join a growing business where your contribution makes a real difference, we'd love to hear from you.

Customer Service Advisor | Trading Depot | Maidenhead