Head of HR Services

Job description

Head of HR Services

Location: Llangefni, Anglesey (Hybrid, minimum 3 days per week)

We are looking for a Head of HR Services to join the team. Reporting to the CPO, the purpose of the role is to lead the delivery of efficient, accurate and customer-focused HR services across Payroll, HR Operations, HR Services and People Data. Creating a seamless colleague experience that supports engagement, compliance, productivity and business growth.

HR Services Leadership

• Lead the HR Services function, creating a high-performing, customer-focused culture across Payroll, HR Operations, HR Systems and People Data
• Develop and deliver a clear HR Services roadmap aligned to the Group People Strategy, business priorities and future growth

Payroll, Benefits, Pensions & Expenses

• Oversee the end-to-end payroll function for approx. 4,600 colleagues across multiple PAYE schemes, ensuring accurate, timely and compliant delivery
• Ensure compliance with statutory and regulatory requirements, including PAYE, National Insurance, Class 1A NIC, PSA submissions, pensions and CIS deductions where applicable

HR Operations & Colleague Experience

• Lead the delivery of accurate and efficient employee lifecycle processes, including starters, leavers, contractual changes and organisational updates
• Ensure HR transactions and colleague data are managed securely, accurately and in line with GDPR, employment legislation and internal governance
• Establish and monitor service levels, KPIs and performance metrics to drive service quality, efficiency and colleague satisfaction

HR Systems, Data & Insights

• Maintain overall accountability for the performance, governance and continuous development of HR and Payroll systems across the Group
• Lead the optimisation of scalable and resilient HR technology platforms that support growth, integration, automation and operational excellence
• Own people reporting and analytics, providing timely, accurate and insightful management information to support decision-making

Transformation, Governance & Stakeholder Management

• Drive transformation and continuous improvement across HR Services, using technology, automation and best practice to improve efficiency and service delivery
• Ensure robust governance, compliance, audit and risk management controls are in place across payroll, systems, operations and people data

Experience & technical capability required

• Significant leadership experience within HR Shared Services, HR Operations or People Services in a large, complex, multi-site organisation
• Experience leading complex HR Services functions supporting large workforces (4,000+ employees) across multiple locations and business entities. Strong understanding of payroll legislation, GDPR, pensions, HR governance, statutory reporting and compliance requirements
• Experience implementing, optimising and governing HR technology platforms, including automation and workflow improvements
• Strong analytical capability, with the ability to translate people data into clear insight and action
• Track record of delivering measurable improvements in service quality, efficiency, compliance, colleague experience and cost effectiveness
• Experience supporting organisational growth, acquisitions and integration activity would be advantageous
• Degree educated and/or professionally qualified preferred; CIPD Level 7 desirable.

Personal Qualities

• Customer-focused, with a clear passion for creating a positive colleague and manager experience
• Commercially minded, balancing service quality, compliance, efficiency and cost control
• Strong leader with the credibility to influence, challenge and build trusted relationships at all levels
• Highly organised, resilient and able to manage competing priorities in a fast-paced environment
• Pragmatic, solutions-focused and confident in making sound decisions
• Strong communicator with the ability to simplify complex information and land key messages clearly
• High integrity, with a strong commitment to confidentiality, compliance and professional standards
• Able to move comfortably between strategic thinking and operational delivery

Why join us?

This is an exciting opportunity to join a collaborative and ambitious team where you can make a real impact.

In return, we offer:

• A competitive salary
• Company car or car allowance
• A strong annual leave allowance, alongside your bank holidays
• Company bonus scheme, based on performance
• Private healthcare
• Contributory pension and life assurance
• Access to Digital GP, Cycle to work & Tech scheme
• Discounts on high street retailers, supermarkets, restaurants, gyms, and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and development programmes to support your growth

At Huws Gray, we believe a diverse and inclusive workforce makes us stronger, smarter, and better at serving our customers.We’re proud to be an equal opportunities employer and are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road, or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.