Trade Counter Sales

Job description

Trade Counter Sales

Who are we?

Tiptree Builders Merchant is an independent builders’ merchant supplying high-quality building materials to trade and retail customers. We pride ourselves on excellent customer service, strong product knowledge, and a friendly, professional working environment.

We work closely with local tradespeople, contractors, and homeowners, offering reliable advice and efficient service. As a growing business, we value teamwork, commitment, and people who take pride in delivering a great customer experience.

The Role

We are currently looking for a Trade Counter Salesperson to join our team. This is a fantastic opportunity for someone looking to start or develop a career in sales within the construction supply industry.

Previous experience is beneficial but not essential, as full training will be provided. The role is customer-facing and fast-paced, combining sales, service, and administration duties. You must have a great attitude to customer service.

Responsibilities & Duties:

• Handling customer enquiries face-to-face
• Answering incoming calls and dealing with customer queries efficiently
• Achieving individual and team sales targets
• Preparing and following up on customer quotations
• Processing cash and card transactions using tills and card machines.
• Assisting customers with product selection and providing knowledgeable advice
• Dealing with suppliers and placing orders when required
• Processing customer orders and ensuring timely delivery.
• Managing returns and exchanges in line with company policies
• Handling customer complaints and resolving issues professionally.
• Maintaining a clean, safe, and well-organised trade counter area
• Updating product displays and promotional materials
• Keeping up to date with product knowledge and industry trends
• Working collaboratively with colleagues to meet overall sales goals
• Participating in training and development opportunities

Requirements

Key Requirements:

• Positive, can-do attitude
• Smart and tidy appearance
• Strong customer service skills
• Confident and professional telephone manner
• Good spoken and written English
• Articulate and numerate
• Ability to work efficiently as part of a team.
• Able to operate tills and card machines.
• Strong people skills and ability to build rapport with customers.
• Sales-focused mindset with the ability to upsell and cross-sell.
• Ability to meet sales targets set by management.
• Ability to handle complaints and challenging situations calmly.
• Strong organisational and critical thinking skills
• Ability to multitask and work well in a fast-paced environment.
• Willingness to learn and undertake training.
• Ability to follow instructions accurately and efficiently.

Willingness to embrace and represent company values and culture.