More about this role
Customer Service Manager
What’s involved in the role?
You will manage the day to day customer service team, Act as the senior escalation point for Client and internal Customer Service related issues.
Develop and maintain close working relationships with other key departments Operations, Supply Chain and Account Management. Lead, manage and develop the Customer Service assistants to ensure that client expectations are exceeded and Service Level Agreements maintained, driving a culture of Continuous Improvement.
Salary
£30k-£40k
Personal skills
Problem-solving skills. confidence, patience, politeness, tact and diplomacy are essential skills when dealing with difficult situations. Motivational skills and an ability to supervise and lead a team of customer service assistants. creative thinking, to be able to come up with new ideas to improve customer service standards.
Entry requirements
IT-savvy and process led.
Strong people leadership and development skills.
Strong relationship builder and influencer.
Pathways in
Level 3 Team Leader Apprenticeship
Educated to a minimum of A Level standard or equivalent.
Note: All information given above is for guidance only. Job specifications will vary, salary level is indicative only and subject to candidate’s experience, company size and regional location.
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